Abstract:

Studies on public behavior in Museums are basic in order to know visitors preferences and adapt the centre offer to their requirements. Visitor studies have been carried out for a long time from observations, questionnaires and interviews. Nowadays, ICT allow us to make those processes and generate quantitative data automatically through webcams following visitors. The project Museum-Track is a pilot research in the use of technologies to identify movement, behavior and visitor‘s profile automatically in Catalan museums. This paper presents the first temporary results of the project, both positive and negative, and reflects about the potential of ICT in the automatic study on visitors‘ tracking and behavior in museums.